Visit Highland Palms
At Highland Palms, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.
To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.
OPEN Facility Virtual Tours
While we are currently unable to provide indoor tours, we encourage you to view our online photo gallery or call (909) 862-0611 to schedule a video chat with a member of our admissions team. We look forward to meeting you!
OPEN Video Visits & Phone Calls
Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a FaceTime or Google Duo video visit, please contact our Activities Department at (909) 862-0611.
*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.
CLOSED Outdoor Visits
We are currently unable to provide outdoor visits due to restrictions from the county health department. In the meantime, we encourage you to stay connected by using alternate visitation methods such as phone calls and video visits.
CLOSED Indoor Visits
We are currently unable to provide indoor visits due to restrictions from the state health department. However, indoor visitation is available when approved for certain compassionate care situations, such as end of life. In the meantime, we encourage you to stay connected by using alternate visitation methods such as phone calls and video visits.
OPEN Indoor Visits for Compassionate Care
Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (909) 862-0611.
Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.