Visit Highland Palms Healthcare Center

At Highland Palms Healthcare Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging. This page was designed to keep you up-to-date and informed of all visitation options.

Visit Highland Palms Healthcare Center

At Highland Palms Healthcare Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging. This page was designed to keep you up-to-date and informed of all visitation options.

We’re committed to facilitating visitation options while keeping everyone’s safety and well-being our top priority. Please see below for the status of our different visitation options.

(This page was last updated on 8/11/21)

OPEN Facility Virtual Tours

While we are currently unable to provide indoor tours, we encourage you to view our online photo gallery or call (909) 862-0611 to schedule a video chat with a member of our admissions team. We look forward to meeting you!

OPEN Video Visits & Phone Calls

Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a FaceTime or Google Duo video visit, please contact our Activities Department at (909) 862-0611.

*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.

OPEN In-Person Visits

In-person visits are now available to all residents except those with suspected or confirmed COVID-19. For the safety of your loved ones and our team members, all visitors must adhere to the infection prevention guidelines below. By visiting on-site, you understand the risk of COVID-19 infection to you and the possibility of infecting others.  To schedule an indoor visit, please contact our Activities Department at (909) 862-0611.

  • Indoor visitors must be fully vaccinated for COVID-19 and provide proof of vaccination or provide a negative COVID-19 test result where the specimen collection occurred within 72 hours before each visit.
  • Visitors will be screened for fever, COVID-19 symptoms, and COVID-19 exposure risk.
  • Visitors and residents must wear facial coverings and maintain good hand hygiene.
  • Visitors must go directly to and from the designated visitation area.
  • Visitors must follow social distancing guidelines and maintain at least 6 feet distance from those not in their household.
  • Visits between fully vaccinated residents and fully vaccinated visitors may occur without face masks and include physical contact. Please provide proof of vaccination and check with staff prior to unmasking and physical contact.
  • Outdoor visitation can occur when the regional Air Quality Index (AQI) is 100 or less (moderate).
  • Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.

*In-person visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, weather conditions, and/or availability of resident/staff.

OPEN Indoor Visits for Compassionate Care

Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (760) 724-2193.

Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.

Get in touch

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Front Desk Phone

(909) 862-0611


Office Hours

Monday – Friday: 8 am – 8 pm
Weekends: 9 am – 6 pm

24/7 Admission Support
Tel: (909) 862-0611
eFax: (909) 862-0768

Street Address
7534 Palm Avenue
Highland, CA 92346
Directions & Map