The therapy team has been great! They are enjoyable to work with, they have helped me alot. I came in with a wheelchair and leaving with a walker 🙂 Thank you to Gio, Edgar, Nathaniel, Perry, Vanessa, Natasha, Tiwi, Hanalee, Laura, and Karla.

I was disrespected by the director of nursing named shady and also the social worker named Dee Dee and her employe meme . Shady didn’t like how my doctor told them their mistakes they was giving me medicine that I was allergic too and had me on antibiotics for a whole month and a half but my doctor clearly ordered to stop . So therefore shady decided to call me mentally ill , the social workers decided to call me a liyer even though they made the mistake of dropping me off with no nurse left me in a hospital with no help I’m disabled need help moving my wheelchair due to no hand and no feet . So they left me abandoned I make a complaint and I am called a liyer . Meme hung up on me and called me a liyer and the Dee Dee lady told me I am done with you you have a problem with everything and said for me not to call her and said for me not to bother her . But I don’t get it your suppose to hear my concerns . I came out with my skin opening from different areas . I don’t recommend the worst experience up till this day no one has helped me . Please don’t send your love ones here

Staff is incredible here, but the food is horrible. The PT/OT team has been spot on. Gio, Laura, Perry, Tiwi, Edgar, Maly, Natasha, Nathaniel, and Vanny were anll amazing. The front desk is excellent as well. Tamika and the entire nursing staff was very helpful. Nancy was a big help when it came to bible study. Housekeeping was on par, but my laundry was unfortunately being misplaced. The residents made me feel at home too. My only issue with the facility is the lack of communication between the medics. (5* is for staff)

The entire team at Highland Palms were great. The care my mom received was great, from everyone at all levels nd positions. The therapy group is really good as mom is a very personable person, all of them. Food was better than i expected and candle light dinner ws a nice touch. Nurse supervisor really nice and very caring as well. All shifts took really good care of my mom during her stay.

best phisical therapy ever kind ,patient,and funny

The therapy team was great and helpful, they got me walking again! Thank you to Vanessa and Nathaniel!

Physical Therapy has been good to me. Maly, Perry, Natasha, Tiwi, Gio, Alexis, Laura, Vanessa and Nathanial. everyone is great.

I have received great care here at highland palms. The care care is only exceeded by the caring staff that cannot be replaced by someone that just knows their job and goes through the motions. It is clear that they care about the patients and what to help as much as possible.

Highland palms it was the best places I’ve ever been the physical therapy department is especially exceptional Perry and his crew are awesome I had a great time getting to know the whole staff especially Perry I would highly recommend this place to anyone especially the physical therapy department

I wanna thank everyone on the rehab team and their smiles and hopefulness and for everything, they are the hardest working team out there. Thank you for always encouraging not only me but every resident here. Thank you to Goji “Gio”, Perry, and Natasha.

This place kicked out a loved one of mine bc of insurance when they clearly know she is sick with cancer . Avoid this place they just want your money

I want to thank everyone here and in the Therapy department. Thank you for allowing me regain my independence in and out of the gym and their ability to encourage me and everyone to get better. Thank you to Gio, Natasha, Alexis, Laura, Maly, Nathaniel, Vanessa, and Perry!

The therapy team, including perry, Nathaniel, Natasha, maly, Laura, Alexis, gio, and Vanessa, are extremely helpful. In my case, they go out of their way to help with my recovery. I have come a long way thanks to them. I couldn’t do what I’m doing without them. They are an excellent team. I’ll be forever grateful to them.

Thank you to the entire staff and the director for taking care of my Mom for 4 months. The service and the attention that my Mom received was amazing. Thank you thank you thank you Angel M.In

When I first came to this facility, I was unable to walk and now I’m walking out of the facility on my own. I am thankful for the physical and occupational therapy team including Vanessa, Natasha, Perry, Alexis, Gio, Nathaniel, Laura, Maly, and Edgar.

I had a great experience my nurses and cna were fantastic Samantha was also great the physical therapy team were amazing extremely knowledgeable and got me pumped up to get better and to continue once I return home special thanks to Daniel Minal Ana Bernadette jasmine cheryl karina and all of the cna that took such good care of me I highly recommend highland palms with no hesitation!!!

Clean facility, decent food, and outstanding therapy team, Natasha and Nathaniel ! I’ve adopted them as my grandchildren.

Always enjoy my pt ot speech in the gym all the people who work in the rehab team work together really well. Especially Perry, Natasha, and Vannie!

All the staff were professionals & considerate about details regarding my relative, Thank You Again for All the hardwork they do…

Perry and Gio are the coolest from therapy. Everyone makes it fun!

Very good, experienced, and helpfulness in my therapy. Thank you very much.

They have great physical therapy

The staff was so helpful this was an amazing place to get better they have some thing for everyone here real nice place close to my house and a shopping center near by the staff that stood out to me were perry, tiwi,Kevin Nathaniel and Jasmine and of course those nurses names I can’t remember and my social worker Mimi great place to stay while you’re recovering

I am reviewing the interaction I had with one of the staff/personnel named Jessica. She was very unprofessional in handling my call. I had called to speak to my dad, of whom I had spoken to previously while at the facility. According to her, the way I asked about my dad was reason enough to give me the run around, by telling me that she would give me a call back after about 5 minutes. Approximately 10 minutes later, I call back, and the line just goes to her voicemail. After that, about 5 minutes later, I call again, she answers and says she’s going to get one of the nurses to help me. She didn’t. She had a poor attitude the entire time, as if I was bothering her. So I called back, of course, as I am tired of the run around, and I let her know that she was very unprofessional. When I challenged her on why she didn’t call back as she said she would, or have a nurse contact me(I had given my number earlier as well) she said that she went to the nurses and they are feeding the patients. That’s why I guess she couldn’t call me back as a courtesy to let me know this, if she actually did what she said. I can not speak to the care quality of this facility, but I definitely was not treated well over the phone. Maybe she had a bad day, perhaps she didn’t want to work on a Saturday, maybe she hates her job and decided that I should be the recipient of her rudeness. I suggest some type of retraining.